Everyone is passionate about something. It's your job to find out what it is.

Companies should always want to delight their customers.

If you use social media right, you will piss people off. It's actually recommended!

Great companies start because the founders want to change the world... not make a fast buck.

Enchantment can be done with writing but I think enchantment is basically a prospective or an operating system for life. That you can enchant a person who is assigning your airplane seat, your hotel room, your waiter, your waitress.

Good people hire people better than themselves. So A players hire A+ players. But others hire below their skills to make themselves look good. So B players hire C players. C players hire D players, etc.

There is only one Steve Jobs, but if you want a shot at being the next Steve Jobs, learn to communicate using stories, demos, and pictures.