Customers can tell you how to evolve a product, but they can't show you how to make a leap.

If you look at my Twitter feed it is 99% links, but 1% is me responding and 1% of a big number is a big number.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

Great teams are usually small-under fifty in total head count. (There are few examples of a team made up of hundreds of people who created anything revolutionary.) Big teams aren't conducive to revolutionary products because such products require a high degree of single-mindedness, unity, and unreasonable passion.

Second, you need to spread the large amount of information knowledge that you've gained-pooping like an elephant. This means sharing information and discoveries with your fellow employees and occasionally even with your competitors.

The angels started singing, the clouds parted, it was a religious experience. I've never had the same reaction to a product, not in 25 years.

Companies should always want to delight their customers.