I would consider...Google Plus a push technology. It's closer to Twitter than to Facebook.

Crowdsourcing is a great way to approach creation because in any given point there's always somebody on the Internet who knows something better than you do.

"No one is doing what we're doing." This is a bummer of a lie because there are only two logical conclusions. First, no one else is doing this because there is no market for it. Second, the entrepreneur is so clueless that he can't even use Google to figure out he has competition. Suffice it to say that the lack of a market and cluelessness is not conducive to securing an investment. As a rule of thumb, if you have a good idea, five companies are going the same thing. If you have a great idea, fifteen companies are doing the same thing.

I'm a lousy predictor of the future.

A crash is when your competitor's program dies. When your program dies, it is an 'idiosyncrasy'.

The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.

The first 90 percent of a revolution is creating the product or service; the second 90 percent is evangelizing it. At the beginning of a revolution, you need evangelists, not sales, because leverage spreads news.