The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.

When you're a good person, good things happen to you. You shouldn't be a good person with the expectation of therefore deserving good things, but in its purest form, I believe when you do good, good comes back to you.

You have to sit by the side of a river a very long time before a roast duck will fly into your mouth.

The goal is to provide inspiring information that moves people to action.

The hard part is implementing the decision, not making it.

It's easy to say that entrepreneurs will create jobs and big companies will create unemployment, but this is simplistic. The real question is who will innovate.

Simple and to the point is always the best way to get your point across.