High achievers tend to have major weaknesses. People without major weaknesses tend to be mediocre.
Guy KawasakiThe telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.
Guy KawasakiKnowledge is great. Competence is great. But the combination of both encourages people to trust you and increases your powers of enchantment. And in this world, the combination is a breath of fresh air.
Guy Kawasaki