The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

I do have a peripatetic and active intellectual curiosity.

Good people hire people better than themselves. So A players hire A+ players. But others hire below their skills to make themselves look good. So B players hire C players. C players hire D players, etc.

The hard part is implementing the decision, not making it.

When you enchant people, your goal is not to make money from them or to get them to do what you want, but to fill them with great delight.

Frequently, crashes are followed with a message like 'ID 02'. 'ID' is an abbreviation for idiosyncrasy and the number that follows indicates how many more months of testing the product should have had.

Simple and to the point is always the best way to get your point across.