One must understand what people are thinking, feeling and believing in order to enchant them.

Arguably, in business books, I don't think there's much that has never been said before.

Every person has the ability to improve the life of someone else.

I don't want to make more friends. I have four kids, I have plenty of friends, and all the personal relationships I need.

It's a very valuable skill to succeed in life whether you work for a startup or a Fortune 500 company.

Social media puts reciprocity on steroids because now you can reach more people in more ways to do more things for them faster and at lower expense. Positive word about your reciprocity can spread faster than ever.

Better to fail at doing the right thing than to succeed at doing the wrong thing.