One must understand what people are thinking, feeling and believing in order to enchant them.

Customers can tell you how to evolve a product, but they can't show you how to make a leap.

Smart, well-meaning people get it wrong when they start believing that the world owes them something and that the rules are different for them.

Coming from the U.S., you tend to look at one homogeneous market with 350 million people. But in Europe, every country has its own customs and laws.

If you make money, you might not make meaning.

High achievers tend to have major weaknesses. People without major weaknesses tend to be mediocre.

Inoculate yourself from dangerous bozos.