It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away

Leadership cannot really be taught. It can only be learned.

Ninety-nine percent of all surprises in business are negative.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.

In the business world, everyone is always working at legitimate cross purposes, governed by self interest.