Management manages by making decisions and by seeing that those decisions are implemented.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

It is much more difficult to measure nonperformance than performance.

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

You can't run a business or anything else on a theory.