Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

It is much more difficult to measure nonperformance than performance.

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.

Business is many things, the least of which is the balance sheet. It is a fluid, ever changing, living thing, sometimes building to great peaks, sometimes falling to crumbled lumps.

You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work.