The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

In a good meeting there is a momentum that comes from the spontaneous exchange of fresh ideas and produces extraordinary results. That momentum depends on the freedom permitted the participants.

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

Management manages by making decisions and by seeing that those decisions are implemented.

It is much more difficult to measure nonperformance than performance.

Better a good decision quickly than the best decision too late.