The professional's grasp of the numbers is a measure of the control he has over the events that the figures represent.

Management manages by making decisions and by seeing that those decisions are implemented.

Uncertainty will always be part of the taking charge process.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.

Ninety-nine percent of all surprises in business are negative.

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.