A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.

It's better to take over and build upon an existing business than to start a new one.

When I come upon a man who has a gleaming, empty, clear desktop, I am dealing with a fellow who is so far removed from the realities of his business that someone else is running it for him.

Business is many things, the least of which is the balance sheet. It is a fluid, ever changing, living thing, sometimes building to great peaks, sometimes falling to crumbled lumps.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.