When I come upon a man who has a gleaming, empty, clear desktop, I am dealing with a fellow who is so far removed from the realities of his business that someone else is running it for him.

It is much more difficult to measure nonperformance than performance.

Business is many things, the least of which is the balance sheet. It is a fluid, ever changing, living thing, sometimes building to great peaks, sometimes falling to crumbled lumps.

A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.

It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.