It is much more difficult to measure nonperformance than performance.

In the business world, everyone is always working at legitimate cross purposes, governed by self interest.

I think it is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

It is much more difficult to measure nonperformance than performance.

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.