Anger is a tool for change when it challenges us to become more of an expert on the self and less of an expert on others. . . .If, however, we do not use our anger to define ourselves clearly in every important relationship we are in--and manage our feelings as they arise--no one else will assume this responsibility for us.
Harriet LernerThroughout evolutionary history, anxiety and fear have helped every species to be wary and to survive. Fear can signal us to act, or, alternatively, to resist the impulse to act. It can help us to make wise, self-protective choices in and out of relationships where we might otherwise sail mindlessly along, ignoring signs of trouble.
Harriet LernerIt's true that over-apologizing interrupts the flow of conversation and irritates the person who has to stop and offer reassurance, like, "No, it's fine, don't worry about it." But far greater than the challenge of toning down unnecessary "sorrys" is offering an apology when one is due.
Harriet Lerner