It's true that over-apologizing interrupts the flow of conversation and irritates the person who has to stop and offer reassurance, like, "No, it's fine, don't worry about it." But far greater than the challenge of toning down unnecessary "sorrys" is offering an apology when one is due.
Harriet LernerThroughout evolutionary history, anxiety and fear have helped every species to be wary and to survive. Fear can signal us to act, or, alternatively, to resist the impulse to act. It can help us to make wise, self-protective choices in and out of relationships where we might otherwise sail mindlessly along, ignoring signs of trouble.
Harriet LernerSelf-help books for women are part of a multibillion-dollar industry, sensitively attuned to our insecurities and our purses.
Harriet LernerIf what we are doing with our anger is not achieving the desired result, it would seem logical to try something different.
Harriet LernerI'd say that while it's normal to long for an apology, if you really need it, you're not ready to speak to whoever harmed you. Non-apologizers tend to walk on a tightrope of defensiveness above a huge canyon of low self-esteem - they just can't listen to anything that's going to set them off balance. So focus on what you say for your own sake, because you need to hear your own voice telling the truth.
Harriet Lerner