Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move.

The boss says 'Go'; the leader says 'Let's go!'

There are no hard times for good ideas.

Get the confidence of the public and you will have no difficulty in getting their patronage.

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

The boss drives people; The leader coaches them.

The boss depends on authority; the leader on goodwill.