Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.

The truth is, success often occurs for reasons we don't expect, under circumstances over which we have little control and sometimes unrelated to our own efforts. There is only one other lesson that success should teach us: Be as amazed by your own success as your friends are. If you truly are, you stand the best chance to repeat it.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.