Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

Exploring how you could make a bad situation worse can sometimes tell you what not to do.

The sale begins when the customer says yes.

If you want to double your success ratio, you have to double your failure ratio.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.