Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.

Like it or not, life is a series of competitions. You may be competing for a grade, a spot on a team, a job, or the largest account in town. The higher your self-esteem is, the better you get along with yourself, with others, and the more you'll accomplish.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

One mistake will never kill you. The same mistake over and over again will.

I know that you don't know, but you don't know that you don't know.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.