If you can't say yes, it's no. Don't sugarcoat it. Don't talk yourself into yes just to seem like a nice guy. No one ever went broke because he or she said "NO" too often.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

It's only lonely at the top if you forget all the people you met along the way and fail to acknowledge their contributions to your success.

A string of successes can kill you if they make you think, 'Hey, I'm smart; I can't make any mistakes'.

Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.

Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.

Exploring how you could make a bad situation worse can sometimes tell you what not to do.