Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.

You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

You're a lot better off being scared than being bored.

Don't fall in love with your wit. Your cleverly turned phrase may not, as you hope, show off how much gray matter you have, especially if the phrase is at someone else's expense.

A string of successes can kill you if they make you think, 'Hey, I'm smart; I can't make any mistakes'.

Good intentions aren't enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone.

There's a place in the world for any business that takes care of its customers-after the sale.