In a litigation-happy society, clear agreements often prevent small disagreements from becoming big ones.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Worrying about the past or the future isn't productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.

In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.