Unless you work in demolition, don't burn bridges.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

You're a lot better off being scared than being bored.

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.

In a litigation-happy society, clear agreements often prevent small disagreements from becoming big ones.