If we could measure the damage to corporations from gossip, it might be more than the GNP of the Third World!

Staying in touch with contacts is as important as getting them in the first place.

One mistake will never kill you. The same mistake over and over again will.

Pessimism doesn't grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

A dream is just a dream. A goal is a dream with a plan and a deadline.