If you walk backwards, you will never stub your toe.

Worrying makes you cross the bridge before you come to it.

You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Even when change is elective, it will disorient you. You may go through anxiety. You will miss aspects of your former life. It doesn't matter. The trick is to know in advance of making any big change that you're going to be thrown off your feet by it. So you prepare for this inevitable disorientation and steady yourself to get through it. Then you take the challenge, make the change, and achieve your dream.

Good commanders look after their troops, and good troops look after their commanders.

Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.