You can't be passionate when you feel like it. You have to be passionate about your job, product or cause all the time. There's no off switch on a tiger.

I'm a little shot that just kept on shooting.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.

Keep the customer actively involved throughout your presentation, and watch your results improve.

Unless you work in demolition, don't burn bridges.

In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.