If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

Make your decisions with your heart, and you'll end up with heart disease.

You can't buy a good reputation; you must earn it.

One of the most difficult things in life for any individual or business is to accept and adopt change.

Pessimism doesn't grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities.

I have never yet met a successful person who hasn't had to overcome either a little or a lot of adversity in his or her life. If life there is a lot of lumps and bumps... a lot of throttling up and a lot of throttling down.