If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Be active, be energetic, be enthusiastic and you will accomplish your object.

Many successful people are no more talented than unsuccessful people. The difference between them lies in the old axiom that successful people do those things that unsuccessful people don't like to do.

If you don't climb the mountain, you can't see the view

Winners surround themselves with other winners. A winner knows he's a winner. He doesn't need second-raters and yes-men around to feed his ego. He knows he'll win more, and go further, with associates who not only can keep up with him but who also are capable of teaching him something.

Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.