Exploring how you could make a bad situation worse can sometimes tell you what not to do.
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Hard work often leads to success. No work seldom does.
America is ripe for a service revolution.
Don't let ups and downs leave you down and out.
You'll never please everyone, but you only have to please a few people to get an offer.