There's a place in the world for any business that takes care of its customers-after the sale.

No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

Decide what your priorities are and how much time you'll spend on them. If you don't, someone else will.

My Golden Rule of Networking is simple: Don't keep score.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

Failure is not falling down but staying down.