There's a place in the world for any business that takes care of its customers-after the sale.

Leadership does not mean getting people to do their job. It means getting people to do their best.

If you walk backwards, you will never stub your toe.

The ten most powerful two-letter words in the English language are: If it is to be, it is up to me.

Goals give you more than a reason to get up in the morning; they are an incentive to keep you going all day.

The truth is, success often occurs for reasons we don't expect, under circumstances over which we have little control and sometimes unrelated to our own efforts. There is only one other lesson that success should teach us: Be as amazed by your own success as your friends are. If you truly are, you stand the best chance to repeat it.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.