Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

We start out as pretty creative beings... Children let their imaginations take them to place they've never seen and do things that seem impossible. We encourage it as fun and playtime, but we should celebrate it as the potential for great discovery and accomplishment.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

Minds are like parachutes-not much good unless they are open.

Staying in touch with contacts is as important as getting them in the first place.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.