By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.

Many successful people are no more talented than unsuccessful people. The difference between them lies in the old axiom that successful people do those things that unsuccessful people don't like to do.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.

There will always be someone with a cuter girl, a bigger car, a bigger home, but that does not matter. You measure your own performance by your own potential. That's what makes a successful person.

Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.

America is ripe for a service revolution.

If I had to name the single characteristic shared by all truly successful individuals, I’d say it’s the ability to create and nurture a network of contacts.