When you kill a little time, you may be murdering opportunity.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.

You can't buy a good reputation; you must earn it.

The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

People begin to become successful the minute they decide to be.