Don't confuse visibility with credibility.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.

I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

There's a place in the world for any business that takes care of its customers-after the sale.