No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

I'm a little shot that just kept on shooting.

Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.

You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Knowledge is not power unless it is used.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling. Announce a Friday afternoon off once in a while. Cancel a Monday morning meeting or two. Tell the cast of characters you'd like them to spend the amount of time normally spent preparing for attending the meeting at their desks, simply thinking about an original idea.