You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.

Rough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.

Pale ink is better than the most retentive memory. If it's written down, you can look it up. Just be damn sure you write it down.

Minds are like parachutes-not much good unless they are open.

Failure is an attitude, not an outcome.