You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

Deep down inside of all of us is the power to accomplish what we want to, if we'll just stop looking elsewhere.

Once you attach your personality to a proposition, people start reacting to the personality and stop reacting to the proposition.

It doesn't matter if they say you can't do it. It only matters if you say you can't.

Are you worried about pressure? I look at it this way: Pressure is having to do something you are not totally prepared to do.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

The sale begins when the customer says yes.