You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

It doesn't matter how much milk you spill as long as you don't lose the cow.

If you want to double your success ratio, you have to double your failure ratio.

There's a place in the world for any business that takes care of its customers-after the sale.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Failures don't plan to fail; they fail to plan.

Don't fall in love with your wit. Your cleverly turned phrase may not, as you hope, show off how much gray matter you have, especially if the phrase is at someone else's expense.