It's way easier to stay in the comfort zone, especially when things are going good than to go out on a limb and take some risks. My philosophy is exactly the opposite: Sometimes it's risky not to take a risk.

Your past is not your potential.

Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

You can't buy a good reputation; you must earn it.

In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.