What you get out of an M.B.A. programme, no matter how much experience, is functional tools and understanding in disciplines: you'll understand economics, you'll understand marketing, finance, accounting. That, M.B.A. programmes do very well.

An obsession with control generally seems to reflect a fear of uncertainty.

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.

An unsuccessful manager blames failure on his obligations; the effective manager turns them to his own advantage. A speech is a chance to lobby...a visit to an important customer a chance to extract trade information.

Empowerment is what managers do to people. Engagement is what managers do with people.

Management and leadership are not separate spheres. The two skills work together in the larger realm of “communityship.

Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense