Organizations are communities of human beings, not collections of human resources

The prime occupational hazard of a manager is superficiality.

Strategy is a pattern in a stream of decisions

Corporations are economic entities, to be sure, but they are also social institutions that must justify their existence by their overall contribution to society.

Managers who don't lead are quite discouraging, but leaders who don't manage don't know what's going on. It's a phony separation that people are making between the two.

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

Leadership, like swimming, cannot be learned by reading about it.