Strategy is not the consequence of planning, but the opposite: its starting point.

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.

This obsession with leadership... It's not neutral; it's American, this idea of the heroic leader who comes in on a white horse to save the day. I think it's killing American companies.

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Empowerment is what managers do to people. Engagement is what managers do with people.

Leadership, like swimming, cannot be learned by reading about it.

An obsession with control generally seems to reflect a fear of uncertainty.