Strategies grow initially like weeds in a garden, they are not cultivated like tomatoes in a hothouse.

Technologies tend to undermine community and encourage individualism.

Empowerment is what managers do to people. Engagement is what managers do with people.

Strategy is a pattern in a stream of decisions

What you get out of an M.B.A. programme, no matter how much experience, is functional tools and understanding in disciplines: you'll understand economics, you'll understand marketing, finance, accounting. That, M.B.A. programmes do very well.

Organizations are communities of human beings, not collections of human resources

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.