If it Captures Your Imagination, it will captivate others.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

If you put on a lousy production with white actors, it's lousy. There is a problem, or can be, at this stage of our social evolution, with mixing the casts. It may not be a question of race so much as class. You would rarely find a black man in a high executive position where he was swinging his weight around.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.