We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.

I'm optimistic about the country; I'm optimistic about the American people.

In this ever-changing society, the most powerful and enduring brands are built from the heart.

At an early age, my mother gave me this feeling that anything is possible, and I believe that.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

We think of Starbucks not as a coffee company but a media company.