We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

Cutting prices or putting things on sale is not sustainable business strategy.

We are not in the coffee business serving people, we are in the people business serving coffee.

I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, 'I'm going to do this'.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.