My passion. My commitment. This is the most important thing in my life other than my family.

Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Early on I realized that I had to hire people smarter and more qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

We need to reinvent food at Starbucks. Less could be more.

At its core, I believe leadership is about instilling confidence in others.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.