Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.

In many places where coffee is grown, deforestation is a major issue. With Starbucks' position in the marketplace and the respect and relationships we have, we can - and have, in some cases - been able to educate and influence people.

If you want to achieve widespread impact and lasting value, be bold.

My passion. My commitment. This is the most important thing in my life other than my family.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.