Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

People in Washington need to put their feet in the shoes of working Americans.

We can't wait for Washington. Business leaders are going to have to galvanize their own constituencies and do everything they can to demonstrate confidence in the economy, and I think that can be contagious.

Success is best when its shared

Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.