Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

If you want to achieve widespread impact and lasting value, be bold.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

Don't be threatened by people smarter than you.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.