Sometimes the difference between winning and losing is will. The will to make it happen.

Social and digital media is a bullet train, and that bullet train is not coming home.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.

If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.

Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.