Sometimes the difference between winning and losing is will. The will to make it happen.

Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.

You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

My kids probably started drinking coffee in their late teens.

At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to put out the fires, trying to solve any number of small problems, that we often lose sight of what it is we're really here to do.

Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can't cut enough costs to save your way to prosperity.