Sometimes the difference between winning and losing is will. The will to make it happen.

I think there is probably no better person to aspire to emulate than Steve Jobs and what he has done at Apple in terms of his leadership, his innovation, not settling for mediocrity.

California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.

Remember: You'll be left with an empty feeling if you hit the finish line alone. When you run a race as a team, though, you'll discover that much of the reward comes from hitting the tape together. You want to be surrounded not just by cheering onlookers but by a crowd of winners, celebrating as one.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.