I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

Don't be threatened by people smarter than you.

Starbucks represents something beyond a cup of coffee.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.

Social and digital media is a bullet train, and that bullet train is not coming home.

Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.