I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

I could've just walked away but I never could have forgiven myself to allow Starbucks to drift into mediocrity or not be relevant. I just couldn't be a bystander.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

Passionate conviction ... sparks romances, wins battles, and drives people to pursue dreams others wouldn't dare. Belief in ourselves and in what is right catapults us over hurdles, and our lives unfold.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

Risk more than others think safe.

My passion. My commitment. This is the most important thing in my life other than my family.