The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

A great business has to have a conscience. You have to know who you are and who you are not.

At an early age, my mother gave me this feeling that anything is possible, and I believe that.

Most business people today are not going to invest in the uncertainty that exists in America.

People around the world, they want the authentic Starbucks experience.

Business leaders cannot be bystanders.

You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.