The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

Success is best when its shared

In anything we do, any endeavor, it's not what you do; it's why you do it

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.

The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.