The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

I can't imagine a day without coffee. I can't imagine!

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure

My mother taught me something at a young age - she said 'you are the company you keep.' To define yourself by some label or some level of resources - that's pretty shallow.