My biggest concern is that America is drifting towards mediocrity and that people don't recognize - and by people I'm meaning Washington - don't recognize the sense of urgency and the fact that I don't think this is a crisis anymore. I think it's an emergency.

We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

Customers have different need states and life experiences.

I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.

Business leaders cannot be bystanders.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Everyone starts strong. Success comes to those with unwavering commitment to be at the end.