We will never-and I mean never-turn our backs on our employees.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

There are moments in our lives when we summon the courage to make choices that go against reason, against common sense and the wise counsel of people we trust. But we lean forward nonetheless because, despite all risks and rational argument, we believe that the path we are choosing is right and best thing to do. We refuse to be bystanders, even if we do not know exactly where our actions will lead.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

Risk more than others think safe.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.