When investors, particularly investment bankers, talk about splitting up companies, there's a lot of discussion about multiple expansion, and the reality is multiple expansion is an outcome, not a strategy.

Our emerging workforce is not interested in command-and-control leadership. They don't want to do things because I said so; they want to do things because they want to do them.

The best thing a company can do for the communities in which it operates is to have a vibrant and sustainable business.

Do your job brilliantly and the cream will rise to the top.

To build and sustain brands people love and trust, one must focus-not only on today but also on tomorrow. It's not easy...but balancing the short and long term is key to delivering sustainable, profitable growth-growth that is good for our shareholders but also good for our consumers, our employees, our business partners, the communities where we live and work, and the planet we inhabit

Even in developing markets, we're seeing the growth of digital communication is proceeding at a very rapid pace.

I think my father was somewhat disappointed in not having had a son, and in that way I was the nearest thing he had.